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Bertelsman Chiropractic
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"Swip Systems has helped us enhance our long-term profitability. I am pleased to
recommend Swip systems to anyone searching for cutting-edge technology that fulfills needs
while saving time and money."
Dr. Tim Bertelsman - D.C., CCSP
Don't take our word for it, ask him yourself:
Contact Dr. Bertelsman at (618)236-3738 or tbertelsman@charter.net
Visit Bertelsman Chiropractic's web site at www.bertelsmanchiro.com.
Dr. Bertelsman's Perspective
"A couple of years ago our office was studying methods to improve the efficiency of our
documentation and transcription process. We spent many hours carefully evaluating the
available products. None of the systems we looked at adequately fulfilled the criteria
we envisioned. We decided to design our own system. We chose Swip systems because of their
reputation. The entire process was pleasant and we were very excited about the final product.
The benefits of our new system have easily offset its cost. We have certainly enhanced our
long-term profitability. I am pleased to recommend Swip systems to anyone searching for
cutting-edge technology that fulfills needs while saving time and money."
History
Bertelsman Chiropractic, Inc. was established in 1991. Dr. Bertelsman's practice
specializes in advanced, effective pain relief for low back pain, neck pain,
headaches, sports injuries and auto accidents. With specialized knowledge and a
modern facility, Bertelsman Chiropractic is dedicated to finding a solution to
relieving their patient's pain.
Challenge
Bertelsman Chiropractic utilized a dictation phone system and on-staff medical
transcriptionists to document treatment of their patients. Faced with expensive upgrades
to their aging dictation phone system, Bertelsman Chiropractic needed to upgrade to
a more current, flexible solution. The practice required a system that would provide
unlimited storage of voice files and automate the retrieval of patient records. In
addition, the system needed to provide reliable data storage for important patient
information and scale with the growth of Dr. Bertelsman's practice.
Solution
Software engineers from Swip Systems met with Dr. Tim Bertelsman to discuss the
particulars of the system that he wanted to implement. The meetings were targeted
at collaborating with Dr. Bertelsman to develop a new approach to patient record
keeping in the medical industry.
Our customized software
development engineers worked with Dr. Bertelsman to review the patient care process
and determine ways in which the process could be automated. The review of the process
resulted in the determination that the system would utilize recorded voice files to
store dictations on a computer hard drive. The system would also implement
bar coded patient charts
and data collection devices
to quickly access treatment history. It was also determined that the system would
integrate Microsoft®
Word® to easily store and retrieve patient information, and provide advanced macro
functionality for documenting treatments. The system would also implement
touch screen functionality
and an advanced
microphone device to simplify
how users would interact with the system.
These research and development efforts culminated in the
Patient Notes
software application.
During development, our network engineers designed a
local area network
to meet the current and future needs of Dr. Bertelsman's practice. Our engineers
selected and implemented the
server,
networking devices and
client PCs
that would comprise the infrastructure of the network.
Our
network administrators
assisted Dr. Bertelsman's staff with configuring the network and establishing a
disaster planning
and recovery strategy to protect their investment and patient data.
As a second phase to the project, Dr. Bertelsman wanted to enhance the software
by adding
voice recognition
technology into the package. Our software engineers researched the various voice
recognition engines available on the market and
integrated a
medical vocabulary engine into the software application. The voice recognition technology
allowed Dr. Bertelsman to dictate directly to the system, giving him the
option of reducing costs associated with transcription services.
This solution helped Bertelsman Chiropractic take a leap forward in patient record
keeping.
Patient Notes
streamlined Dr. Bertelsman's patient care process and helped him to save
time and organize his treatment history. The system also helped him improve his
patient care and promote a professional image for his medical practice.
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